Comtrac's Master Services Agreement (MSA) sets out the key terms and conditions that govern the relationship between Comtrac and our customers. The MSA covers the services provided, how payments are made, who owns the intellectual property, confidentiality, and how disputes are resolved. It's a way to ensure that both Comtrac and its Customers are on the same page and have a clear understanding of their rights and responsibilities when working together.

Master Services Agreement

Legal

This Acceptable Use Policy applies to Customer Personnel and every individual User authorised by the Customer to access and use the Comtrac Services. The Customer is responsible for ensuring compliance with this AUP.

Acceptable Use Policy

Comtrac's Definition Schedule for use across all trust documents.

Definition Schedule

Controlled Pilot Conditions

Comtrac's Service Level Agreement (SLA) documents our unwavering commitment to deliver exceptional service, provide comprehensive maintenance, and offer reliable support to Comtrac customers. Importantly, our SLA indicates any limitations to our SLA commitment and support.

Service Level Agreement

This document outlines how the Customer must maintain security in the acquisition and use of the Comtrac Services in accordance with applicable standards, frameworks, and best practice.

Information & Cybersecurity Standards

Data Processing Agreement

This document details the different methods of delivering the Comtrac Services through Software-as-a-Service.