Comtrac Trust Center

Customers worldwide rely on Comtrac to manage their investigations.
This requires trust. Trust starts and ends with transparency and integrity.
Welcome to the Comtrac Trust Portal.

Legal

A legal document is a written record of a legal agreement, transaction, or proceeding. It is used to provide evidence of the agreement or transaction, and to ensure that the terms of the agreement are upheld. Legal documents are often complex and require the assistance of an attorney to draft and/or review

Master Services Agreement

Acceptable Use Policy

This Acceptable Use Policy applies to Customer Personnel and every individual User authorised by the Customer to access and use the Comtrac Services. The Customer is responsible for ensuring compliance with this AUP.

Definition Schedule

Comtrac's Definition Schedule for use across all trust documents.

Controlled Pilot Conditions

Service Level Agreement

Comtrac's Service Level Agreement (SLA) documents our unwavering commitment to deliver exceptional service, provide comprehensive maintenance, and offer reliable support to Comtrac customers. Importantly, our SLA indicates any limitations to our SLA commitment and support.

Comtrac Cloud Environments

This document details the different methods of delivering the Comtrac Services through Software-as-a-Service.

Data Processing Agreement

Comtrac Data Processing Agreement

Information & Cybersecurity Standards

This document outlines how the Customer must maintain security in the acquisition and use of the Comtrac Services in accordance with applicable standards, frameworks, and best practice.