Legal
A legal document is a written record of a legal agreement, transaction, or proceeding. It is used to provide evidence of the agreement or transaction, and to ensure that the terms of the agreement are upheld. Legal documents are often complex and require the assistance of an attorney to draft and/or review
Acceptable Use Policy
This Acceptable Use Policy applies to Customer Personnel and every individual User authorised by the Customer to access and use the Comtrac Services. The Customer is responsible for ensuring compliance with this AUP.
Master Services Agreement
Comtrac's Master Services Agreement (MSA) sets out the key terms and conditions that govern the relationship between Comtrac and our customers. The MSA covers the services provided, how payments are made, who owns the intellectual property, confidentiality, and how disputes are resolved. It's a way to ensure that both Comtrac and its Customers are on the same page and have a clear understanding of their rights and responsibilities when working together.
Definition Schedule
Comtrac's Definition Schedule for use across all trust documents.
Service Level Agreement
Comtrac's Service Level Agreement (SLA) documents our unwavering commitment to deliver exceptional service, provide comprehensive maintenance, and offer reliable support to Comtrac customers. Importantly, our SLA indicates any limitations to our SLA commitment and support.
Information & Cybersecurity Standards
This document outlines how the Customer must maintain security in the acquisition and use of the Comtrac Services in accordance with applicable standards, frameworks, and best practice.
Data Processing Agreement
Comtrac Data Processing Agreement
Comtrac Cloud Environments
This document details the different methods of delivering the Comtrac Services through Software-as-a-Service.